Policies

Privacy Policy

Effective Date: November 3, 2025

This Privacy Policy describes how Unforgettable Events ("we," "us," or "our") collects, uses, and shares information about you through our website and when you purchase tickets for our events. By using our website and purchasing tickets, you agree to the terms of this policy.

1. Information We Collect

We collect information that identifies, relates to, describes, or is reasonably capable of being associated with you ("Personal Data").

A. nformation You Provide Directly

This is information you voluntarily give us during ticket purchase, registration, or communication:

Identifiers: Full name, email address, phone number, and billing address.
Transaction Data: Ticket purchase history. (Note: Payment method details like full credit card numbers are processed by our secure payment processor, Stripe, and are not stored by us.)
Communication Data: Information provided when contacting customer support (e.g., for ticket transfer requests, questions).

B. Information Collected Automatically

When you browse our website, we automatically collect certain technical data using Wix tools and third-party services:

Usage Data: IP address, browser type and version, device type, operating system, and pages viewed.
Tracking Data (Cookies): We use cookies and similar technologies to track cart contents, analyze website traffic, and remember your preferences.

2. How We Use Your Information

We use your Personal Data to operate our business, deliver services, and comply with legal obligations. The purposes for which we use your information include:

Transaction & Service Delivery: To process ticket purchases, confirm your order, electronically deliver tickets, and manage event entry.
Customer Support: To efficiently respond to your inquiries, process valid requests (such as ticket transfers), and communicate important, non-marketing updates (e.g., event cancellations or venue changes).
Legal & Security: To prevent fraudulent activity, verify user identity, comply with all applicable legal requirements (e.g., tax and accounting), and enforce our Ticket Purchase and Refund Policy.
Marketing & Communications: To send you newsletters and event announcements only if you have provided us with explicit consent (opted-in) to receive them.
Website & Service Improvement: To analyze usage trends, diagnose technical issues, monitor website performance, and improve the overall functionality and content of our website.

3. Sharing Your Personal Data

We share your data only with specific third parties necessary to run our event and business:

Payment Processors: Transaction data is shared with Stripe or other payment gateways to securely process your purchase.
Event Staff/Venue: We may share necessary attendee lists (name and ticket status) with event staff or the venue operator solely for event management, safety, and check-in purposes.
Chamber of Commerce: As detailed in our Ticket Policy, we may share anonymized or aggregated data related to the nonrefundable service fee for accounting and partnership verification purposes.
Analytics Providers: Usage Data is shared with services like Google Analytics or Wix Analytics to understand website traffic.

We do not sell your personal information to third parties.

4. Data Security

We implement commercially reasonable security measures to protect your Personal Data from loss, misuse, and unauthorized access. While we strive for protection, no transmission over the Internet is 100% secure.

5. Your Choices and Rights

You have rights regarding the data we hold about you:

Opt-Out of Marketing: You can opt-out of receiving marketing emails at any time by clicking the "unsubscribe" link at the bottom of any marketing email.
Access/Correction: You have the right to request access to the Personal Data we hold about you or request that we correct any inaccurate data.
Data Deletion: You may request that we delete your Personal Data, subject to our legal obligations to retain transaction and accounting records.

To exercise any of these rights, please contact us using the information in Section 7.

6. Changes to This Policy

We may update this Privacy Policy from time to time. The revised version will be indicated by an updated "Effective Date" at the top of this policy. We encourage you to review this policy periodically.

7. Contact Information

If you have any questions or concerns about this Privacy Policy or our data practices, please contact us at:

Unforgettable Events

Email: frontoffice@unforgettable.events